ocr: 3hrs 26 mill 00 Total time Time on hold - - 50 401 . 3714 a 30 31:05 e - 20H 10- 9:09 6:11 4115 Ingrom Merisel Tech Data Gales Menos: 2 Hand-ofis: 0 Times on hold: 5 2 - - 2 Tinse to lech: 3:56 4:13 3:23:00 4:36 Time to solve: 29:08 3:36 3:00 00:44 Figure 1: mhe resuits OfVAR*I's tech support test.
